Orgiztnal. Behavior


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Hiram Weekend College
Organizational Behavior
Summer 2008

Roger F. Cram
Office: 330-569-5104
Home: 330-569-7962
Cell: 330-569-49122
cramrf@hiram.edu

Syllabus

CLICK HERE FOR EXTRA CREDIT ASSIGNMENTS

Session 1 – July 2 (Wednesday)
What should I have done before this class? Read chapters 1-3 in the text.
Introduction to class
Group formations and assignments
Case Study Reviews for Groups
Assigned chapter discussions
Film: The Flight of the Phoenix
What do I need to do for the next class? Read Chapter 4 and 5

Session 2 – July 9 (Wednesday)
Case study Analysis - handouts
Pizza Party – don’t eat dinner
Assigned chapter discussions
Film: Twelve Angry Men
What do I need to do for the next class? Read Chapter 7 and study for a test on Chapters 1-5.

Session 3 – July 16 (Wednesday)
In Class Group Case Study
Assigned chapter discussions
Test on Chapters 1-5 – 1 hour
What do I need to do for the next class? Read Chapter 8 and 10 and prepared your group reports for class presentations.

Session 4 – July 23 (Wednesday)
Assigned chapter discussions
Film: "A passion for Discipline"
In Class Group Case Study
What do I need to do for the next class? Read Chapters 11 and 12 and study for a test on Remember covered dish.

Session 5 – July 30 (Wednesday)
Test on Chapters 7, 8, and 10
Covered-Dish Party – don’t eat dinner
Assigned chapter discussions
Film: Pirates of Silicon Valley
Take home final exam issued.
What do I need to do for the next class? Read Chapters 13 and 16

Session 6 – August 6 (Wednesday)
Assigned Group Reports given to Class - 20 minutes each.
Assigned chapter discussions
What do I need to do for the next class? Finish final exam.

Session 7 – August 9 (Saturday)
Field trip and dinner party
Guest Speaker
Final exams collected

Assigned Groups

Class Groups – Organizational Behavior – Summer 2008

Group A

College email

Day Phone

Evening Phone

Melissa Aloi

aloimg@my.hiram.edu

330-842-1660

Same

Colleen Black

blackcr@my.hiram.edu

330-770-5621

Same

Ricky Bliss

blissra@my.hiram.edu

440-858-5040

330-569-7749

Charles Boneham

bonehamcw@my.hiram.edu

 

440-897-8216

Dawn Brown

browndm@my.hiram.edu

 

440-227-5223

 

 

 

 

Group B

 

 

 

Melissa Burdette

burdettema@my.hiram.edu

330-646-1201

 

Brett Burkey

Burkeybw@my.hiram.edu

330-656-0440

330-325-7304

Brigitte Fiorille

florillebe@my.hiram.edu

440-564-6602

 

Emily Greggor

greggorea@my.hiram.edu

216-696-2761

216-650-2352

Katy Howlett

howlettkj@my.hiram.edu

 

 

 

 

 

 

Group C

 

 

 

Anthony Isaac (Tony)

isaacag@my.hiram.edu

330-372-0435

330-507-3289

Marc Krysinski

krysinskima@my.hiram.edu

330-461-3990

 

Sharon McElrath

mcelrathsl@my.hiram.edu

330-717-5817

330-539-4420

Bernadette McElroy

mcelroyb@my.hiram.edu

330-727-1732

Same

Jeremy McGee

McGeejv@my.hiram.edu

330-256-7594

330-527-5248

 

 

 

 

Group D

 

 

 

Kimberly Mick

mickks@hiram.edu

330-569-5160

330-297-8799

Amanda Morrison

morrisonar@my.hiram.edu

440-313-7066

 

Jonathan Sardich

sardichjl@my.hiram.edu

330-847-1770

330-847-1770

Kristin Wavrek

wavrekke@my.hiram.edu

330-524-3446

330-676-1245

Daniel Turner

turnerdl@my.hiram.edu

330-646-4500

330-646-4500

 

 

 

 

Group E

 

 

 

Pamela Sardich

sardichpr@my.hiram.edu

330-847-1770

 

Wayne Weaver

weaverwa@my.hiram.edu

216-280-6654

 

Ronnie Westfall

westfallrm@my.hiram.edu

330-389-0716

 

Hyung Ro Yoon

yoonhr@my.hiram.edu

216-534-3207

 

Katty Zuniga

zunigakn@my.hiram.edu

 

 

Amanda Lambrecht lambrechta@my.hiram.edu 330-571-2115  

 

Case Studies Choices for Assigned Class Group Presentations

Chapter 2

Text Page

Group Project

 

   No Smoking

85

Group E

 

   Nepotism

85

 

 

   Gay Rights

86

 

 

 

 

 

 

Chapter 5

 

 

 

   Colorism

200

 

 

   Age Discrimination

201

Group C

 

   Building Confidence

201

 

 

   Men and Women Handling Stress

201

Group D

 

 

 

 

 

Chapter 7

 

 

 

   Fired for Being Fat

286

Group A

 

   Gender Wage Gap

287

 

 

 

 

 

 

Chapter 10

 

 

 

   Bullies on the Job

462

Group B

 

 

 

 

 

Chapter 13

 

 

 

   Harvard Leadership Controversy

541

 

 

 

 

 

 

Chapter 16

 

 

 

   Kraft Food Gets Healthy

660

 

 

 

 

 

 

Your group will determine the assignments of each member.

Individual Assignment or Duties in Group  Number of persons involved
Presenting case to class 1 or 2
Writing Executive Summary 1
Preparing electronic material like PowerPoint 1 or 2
Writing / organizing final Case Study for submission 1
Researching material / providing references As needed
Other  

Grading of Case Study: 40% class presentation, 40% written submission, 20% Executive Summary
Your group presentation and final document is due on August 6, 2008

 

The Executive summary is an overview of the entire case study. It clearly and concisely summarizes the main points of a case, thus allowing the reader to understand the case without reading the entire document. The Executive Summary should be written well enough to entice its reader to explore the complete case study. It is often considered the most important part of the document, should be no longer than one page, and is the first page, other than a title page, of the report.

Case Study Outlines

Executive Summary
(Only One Page)

Date:

Group Members:

Title of Case:

Introduction:

Analysis:

Considerations:

Scenario Solutions:

Conclusion:

Recommendations:

 

Case Study Analysis
(Minimum 5 pages - 1,250 words - double spaced)

Date:

Group Members:

Executive Summary:

Title of Case:

Introduction:

Analysis:

Considerations:

Scenario Solutions:

Conclusion:

Recommendations:

References:

 

Executive Summary

(Sample)

 Date:

Group Members:

Title of Case: (Page 130 of text) Smiling Might Not Be Such a Safe Way to Treat Customers

Introduction:  Safeway Grocery Store’s “Superior Service” policy demands that grocery clerks smile at all customers and maintain eye contact for three seconds.  This has some caused occasional problems for the clerks.

Analysis: When some male customers receive their grocery clerk’s smile and three- second eye contact, they are misunderstanding that to be a flirtatious gesture from the clerk. One customer harassed a clerk to the point she had to hide in the store until the customer left. Another customer misinterpreting the clerk’s friendly eye contact waited for the clerk outside the store until closing and then followed the clerk to her car. Twelve clerks have filed a grievance report with Safeway’s union complaining about the policy.

Considerations: It is good policy for any business to want their customers to be treated with friendly and appreciative employees.  How friendly and courteous the employees should be, and if some customers may read more into these friendly gestures than intended, is the problem. The clerks have a legitimate concern and need to work in a safe environment without being intimidated. Safeway Grocery Stores should insist that all their employees treat the customers in a friendly and professional manner.

Scenario Solutions: (1) Drop the policy; it can be misinterpreted differently by different customers causing occasional problems. (2) Amend the policy to smile and maintain eye contact for one second. This should be misinterpreted less often. (3) Keep the policy. The majority of customers are pleased with their personal attention. There are always a few nut cases that will surface regardless of any policy. (4) Establish a different policy on friendly employee attitude using other parameters based on individual customers. Clerks should be able to convey a variety of friendly greetings based on individual customers – a woman, a child, a teenager, a businessman. Offer employee training in various friendly approaches if necessary.

Conclusion: Safeway Grocery Store is prudent in wanting employees to treat customers in a friendly and professional manner.  There are many ways of accomplishing this that will not place the employees in compromising and uncomfortable situations. Any employee response that is overly friendly also threatens the clerk’s professional demeanor which is not beneficial to Safeway.

Recommendations: (4) Establish a friendly employee attitude using other parameters based on individual customers. Clerks should be able to convey a variety of friendly greetings based on individual customers – a woman, a child, a teenager, a businessman. Offer employee training in various friendly approaches if necessary.

 

 

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